Monday, 29 May 2017 07:13

Hotels To Check Alcohol Consumption Of 'Sick' British Guests

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British tourists scam Gran Canaria hotels with false food poisoning claims British tourists scam Gran Canaria hotels with false food poisoning claims photosgrancanaria.com

Gran Canaria hotels lost 4.6 million euros in 2016 due to a 700% surge in bogus food poisoning claims from British tourists.

Hotels in Gran Canaria are fighting back by refusing to pay out without a fight. They are now checking their guest's alcohol consumption during the period that they claimed to have been sick. If guests drank while claiming to be sick the hotel refuses to pay out.

Hotels are also asking visitors to sign satisfaction questionnaires before they leave and are changing contracts so that bogus claims have to be heard in Spain rather than in the UK.

Gran Canaria and Spanish hotels that detect cases of fraud also plan to sue the perpetrators for damages. This has already started

The scam and how it works

The food poisoning scam has been around since 2013 when the Jackson Reform changed UK consumer law and allowed law firms to target companies outside the UK. However, 'claim farm' legal firms started to work the legal loophole in 2016 causing a huge spike in claims.  

Basically, all-inclusive tourists are approached during their holiday and told that they can claim their holiday costs and extra compensation as long as they make a false food poisoning claim against their hotel. All they have to do is go to a chemist and get a receipt for some non-prescription tummy medicine. 

The law firm then makes a claim against the tour operator and they often just pay up rather than go to court. The tour operator then passes the costs on to the hotel without giving it a chance to defend itself. 

After a multi-million pound bill in 2016 and continued cases in 2017, Gran Canaria's all-inclusive hotels plan to fight back. Some hotel chains are even considering stopping British tourists from booking all-inclusive holidays.

Across Spain, the food poisoning scam has cost hotels almost 60 million euros due to 10,000 cases, many of which are bogus.

 

Read 10206 times Last modified on Monday, 29 May 2017 09:55
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Tip of the day

  • Exchange Money In Gran Canaria Or At Home?
    Exchange Money In Gran Canaria Or At Home?

    Visitors to Gran Canaria often ask whether it is better to exchange their local currency for euros at home or in Gran Canaria. 

    The answer is that it is almost always better to buy your euros at home than it is to bring pounds to Gran Canaria and use local banks or currency exchanges. This rule of thumb applies all over the world. A currency is almost always cheaper the further away you are from the place you can spend it (because demand for it is lower). 

    Exchange rates are almost always better at home than in Gran Canaria

    You are very likely to get a better exchange rate using a British currency exchange specialist or local bank. Many of these companies will deliver your euros to your home.

    One of the best rates in the UK is often from the post office, especially if you do it well in advance.

    The only way you'll get a better rate in Gran Canaria than at home is if the exchange rate changes while you are travelling and this is rare. 

    You also have to bear in mind that currency exchanges in Gran Canaria are getting rarer and some local banks don't exchange money for non-clients. 

    To Transfer large amouynts of money to Gran Canaria, or to make regular transfers, always use a reputable currency broker such as Currencies Direct. This will save you money on exchange rates and bank charges and is highky secure. 

    The risk of bringing cash to Gran Canaria

    Another important factor to consider is the risk of bringing cash to Gran Canaria: If it is lost or stolen, there is no way of getting it back. 

    It is much safer to bring a debit or credit card and use local bank ATMs to take out money. These days, a good option is a pre-charged debit card. 

    Cards may be slightly more expensive that carrying cash, unless you seek out a bank card with low commissions, but it is much more secure. 

    Bank ATMs like Bankia, Santander and BBVA often charge lower rates than the ATMs in shopping centres and busy tourist areas.

    Alex Says: Always select the Euro option at ATMs in Gran Canaria because the exchange rate is much better than if you opt for the Local Currency option. The same applies when you pay by card in shops and restaurants.

    See our Gran Canaria Tips section for more nuggets of useful local information.

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